Service Disruption - New York, Madrid, Frankfurt on 30 Oct 2025 21:55:32 (UTC+01:00)
Completed on 3 Nov 2025 20:41:36 (UTC+01:00)
We’ve made further progress with our temporary routing adjustments:
United States (New York):
Now routed under Gcore, with normal ping and stable performance restored.
DDoS protection remains active.
We’ve made further progress with our temporary routing adjustments:
United States (New York):
Now routed under Gcore, with normal ping and stable performance restored.
DDoS protection remains active.
Update on 31 Oct 2025 18:30:09 (UTC+01:00)
Update – Temporary Routing and Next Steps
We have implemented temporary routing adjustments across our three main regions to ensure network stability and DDoS protection:
- Spain (Madrid) is temporarily routed through Gcore.
Latency is higher than usual, but DDoS protection remains active.
- Germany (Frankfurt) is also temporarily routed via Gcore.
In this case, latency is not affected, and the service is performing normally.
- United States (New York) will be temporarily routed through CosmicGuard.
This allows us to maintain DDoS protection while the network stabilizes and infrastructure adjustments are completed.
Next week, we have several meetings scheduled with different providers to define and formalize our own in-house Anti-DDoS solution.
As confirmed by NeoProtect, following the recent incident, Datacamp/CDN77 has decided to end its partnership with NeoProtect, meaning the Remote Shield service will no longer be provided.
We will continue to share updates as we move forward with our long-term mitigation plans.
Update – Temporary Routing and Next Steps
We have implemented temporary routing adjustments across our three main regions to ensure network stability and DDoS protection:
- Spain (Madrid) is temporarily routed through Gcore.
Latency is higher than usual, but DDoS protection remains active.
- Germany (Frankfurt) is also temporarily routed via Gcore.
In this case, latency is not affected, and the service is performing normally.
- United States (New York) will be temporarily routed through CosmicGuard.
This allows us to maintain DDoS protection while the network stabilizes and infrastructure adjustments are completed.
Next week, we have several meetings scheduled with different providers to define and formalize our own in-house Anti-DDoS solution.
As confirmed by NeoProtect, following the recent incident, Datacamp/CDN77 has decided to end its partnership with NeoProtect, meaning the Remote Shield service will no longer be provided.
We will continue to share updates as we move forward with our long-term mitigation plans.
Update on 31 Oct 2025 01:08:36 (UTC+01:00)
Our New York location is now back online as of 2025-10-31 01:02:41 (UTC+01:00).
At this time, the region is fully operational, though we’re observing higher-than-normal latency, which will gradually stabilize as routes converge.
All three regions — Spain (Madrid), Germany (Frankfurt), and the United States (New York) — are now online.
Next, our team will be evaluating long-term solutions across all three regions while monitoring the situation with NeoProtect’s global outage.
We have several contingency plans ready to ensure continued stability and resilience.
Thank you for your patience and trust as we work to optimize performance.
Our New York location is now back online as of 2025-10-31 01:02:41 (UTC+01:00).
At this time, the region is fully operational, though we’re observing higher-than-normal latency, which will gradually stabilize as routes converge.
All three regions — Spain (Madrid), Germany (Frankfurt), and the United States (New York) — are now online.
Next, our team will be evaluating long-term solutions across all three regions while monitoring the situation with NeoProtect’s global outage.
We have several contingency plans ready to ensure continued stability and resilience.
Thank you for your patience and trust as we work to optimize performance.
Update on 30 Oct 2025 22:23:29 (UTC+01:00)
Our services in Spain (Madrid) and Germany (Frankfurt) are now fully operational again.
🇪🇸 Spain has been back online since 21:41:38 (UTC+01:00)
🇩🇪 Germany has been back online since 22:14:40 (UTC+01:00)
Both locations are currently routed through direct upstream connections, while NeoProtect continues to address its global outage.
You can continue to track NeoProtect’s status here:
🔗 https://status.neoprotect.net/incidents/kdmtx0wk3h1l
We are still monitoring New York, which remains affected, and will update once it’s restored.
Thank you for your continued patience and understanding.
Our services in Spain (Madrid) and Germany (Frankfurt) are now fully operational again.
🇪🇸 Spain has been back online since 21:41:38 (UTC+01:00)
🇩🇪 Germany has been back online since 22:14:40 (UTC+01:00)
Both locations are currently routed through direct upstream connections, while NeoProtect continues to address its global outage.
You can continue to track NeoProtect’s status here:
🔗 https://status.neoprotect.net/incidents/kdmtx0wk3h1l
We are still monitoring New York, which remains affected, and will update once it’s restored.
Thank you for your continued patience and understanding.
Identified on 30 Oct 2025 21:55:32 (UTC+01:00)
We are currently experiencing connectivity issues affecting our nodes in New York, Madrid, and Frankfurt.
The root cause is a global outage from our DDoS protection provider, NeoProtect. You can follow their incident updates directly here:
🔗 https://status.neoprotect.net/incidents/kdmtx0wk3h1l
In the meantime, our team is working as quickly as possible to restore services by routing traffic through direct upstream connections.
We’ll provide further updates as soon as they become available.
Thank you for your patience and understanding.
We are currently experiencing connectivity issues affecting our nodes in New York, Madrid, and Frankfurt.
The root cause is a global outage from our DDoS protection provider, NeoProtect. You can follow their incident updates directly here:
🔗 https://status.neoprotect.net/incidents/kdmtx0wk3h1l
In the meantime, our team is working as quickly as possible to restore services by routing traffic through direct upstream connections.
We’ll provide further updates as soon as they become available.
Thank you for your patience and understanding.
Packet loss on 14 Oct 2025 20:37:35 (UTC+01:00)
Resolved on 23 Oct 2025 13:10:12 (UTC+01:00)
The network is now up and working normally. All services have been restored and connectivity is stable. We thank you for your patience during this incident.
The network is now up and working normally. All services have been restored and connectivity is stable. We thank you for your patience during this incident.
Monitoring on 23 Oct 2025 13:07:13 (UTC+01:00)
The issue was caused by the DDoS attack affecting the carrier aggregation. The network is now back online and recovering. We sincerely apologize for the inconveniences caused by this outage. The network is currently in recovery phase and services are being restored.
The issue was caused by the DDoS attack affecting the carrier aggregation. The network is now back online and recovering. We sincerely apologize for the inconveniences caused by this outage. The network is currently in recovery phase and services are being restored.
Investigating on 23 Oct 2025 12:43:42 (UTC+01:00)
We are currently experiencing a complete loss of connectivity due to massive DDoS attacks that have severely impacted our datacenter provider's infrastructure. All Germany services are currently offline.
Our provider is hard-working in fixing this issue. They are under sustained attack from the "Aisuru" botnet, which security researchers estimate to have a capacity of 20-30 Tbps. This same botnet is currently targeting numerous major cloud and hosting providers around the world, and our datacenter is one of many affected by what appears to be indiscriminate carpet-bombing attacks across entire network segments.
We are in constant contact with their technical team and monitoring the situation closely. We will bring our services back online the moment connectivity is restored. We understand how critical this downtime is for your operations, and we're doing everything we can to accelerate the restoration process.
We are currently experiencing a complete loss of connectivity due to massive DDoS attacks that have severely impacted our datacenter provider's infrastructure. All Germany services are currently offline.
Our provider is hard-working in fixing this issue. They are under sustained attack from the "Aisuru" botnet, which security researchers estimate to have a capacity of 20-30 Tbps. This same botnet is currently targeting numerous major cloud and hosting providers around the world, and our datacenter is one of many affected by what appears to be indiscriminate carpet-bombing attacks across entire network segments.
We are in constant contact with their technical team and monitoring the situation closely. We will bring our services back online the moment connectivity is restored. We understand how critical this downtime is for your operations, and we're doing everything we can to accelerate the restoration process.
Identified on 14 Oct 2025 20:37:35 (UTC+01:00)
Please note that some packet loss may be observed in Germany due to a DDoS attack targeting the datacenter. Although our infrastructure is not the direct target, we are experiencing some collateral impact.
Please note that some packet loss may be observed in Germany due to a DDoS attack targeting the datacenter. Although our infrastructure is not the direct target, we are experiencing some collateral impact.